I have been ordering books from VFB for several years now and have never been dissatisfied with any of my purchases. When I order books I let Emmanuel know that I prefer UPS as the shipper. Since I live in a first floor apartment, once I have an UPS tracking number I am able to login to my UPS account and change the delivery to a "Will Call" pickup at a nearby UPS Customer Service Center. Prior to shipping the books are very well packed and usually have a the recommended 2 inch packing around the contents in the box. As for delivery I usually receive the books within 2 - 3 days. If I have questions concerning limited edition books I am able to get in touch with Emmanuel and he is able to provides answer. Besides purchasing books from VFB their website also has several links to related topics to help collectors.